User Journey Map

What is a user journey?

The User Journey Map is a diagram that visually illustrates the user flow through your site, starting with initial contact or discovery, and continuing through the process of engagement into long-term loyalty and advocacy.

What are the benefits of having one?

1. Take teams out of silos
2. Better understand your customer experience
3. Build better experiences
4. Fuel content marketing

What's included?

• A full user journey map
• 5 stages of experience
• 5 interaction sections
• Persona builder
• Multiple components